As soon as the Visa cardholder has been contacted and the reasons for the application are justified, the visa issuer will respond to the cardholder`s request, review the dispute and grant a refund to the cardholder if the claims are confirmed. The Visa E-Promise program builds on existing visa initiatives, such as Verified by Visa and Zero Cardholder Liability, to protect Visa cardholders. Visa cardholders may require their issuer to cancel or cancel a fee if the merchant has not refunded the cardholder, if: The E-Promise Visa program has been specially designed to add an additional level of protection for Visa cardholders who purchase online, by mail or by phone. Find all agreements, performance details, changes and insurance certificates for CIBC 2 financial institutions credit cards may exclude from the zero liability policy a transaction made by a person authorized to make transactions on the account and/or a transaction made by a cardholder that exceeds the authority conferred by the account holder. 1 Apply if the cardholder has legally terminated his agreement with an online seller, by telephone or by mail, in accordance with the merchant`s cancellation conditions; or the item obtained differs from what was ordered and there are documents that support the claim. Any refund may be subject to conditions such as the return of the goods by the cardholder.B. It`s important to monitor your monthly billing continuously to identify unauthorized transactions. Your cardholder agreement defines unauthorized transactions. By ensuring that Visa cardholders know that they have the right to take steps to recover their money for online, telephone or postal purchases that have been legally cancelled, returned or not received, Visa cardholders can feel even more secure about their shopping experiences.
Visa E-Promise aims to make the online environment more welcoming to consumers and assures cardholders that they can go directly to their visa issuer if they have tried (and have not succeeded) to resolve a dispute with an online, telephone or mail-order retailer. 1 – Visa cardholders must prove that the transaction is not their responsibility, in accordance with all applicable agreements of the original financial institution. Does not apply to ABM transactions or PIN transactions that are not processed by Visa.